Lizor Care Concept in Tidworth rated 'good' by CQC

Lizor Care Concept, based in Tidworth, is no longer in special measures or breaching any regulations as it demonstrated improvements during a Care Quality Commission inspection on May 30.

The domiciliary care agency was assessed by the CQC from May 21 until June 7 after significant shortfalls were found during the last inspection on October 16, 2023.

Since then, a new manager was brought in and positive changes have been made both to people's care and staff's organisation.

The inspector said that people’s care plans and risk assessments had all been reviewed and staff had received training in record keeping.

Office staff were carrying out daily checks of people’s notes to make sure care was being delivered according to people’s needs.

Lizor Care has made significant improvements since its last inspection. (Image: Homecare)

Lizor Care Concept was rated 'good' across the board which is a significant improvement from its last grade of 'inadequate'.

Read more: Lizor Care Concept in Tidworth rated 'inadequate'

People and relatives told the CQC they felt safe with the staff, one person said: "In the last six months the new management have turned things around.

"The [staff] are all very good. I can really trust them. I feel very safe, they [staff] are nice and very helpful.”

A "core group" of staff members who work well as a team support people "effectively", according to the CQC.

One member of staff told the inspector: “There is good teamwork, we lean on each other. We guide each other to deliver the best care possible. I am able to call in the office at any time, I always know they are on hand to help me.”

Independence and choice is promoted by staff when they deliver care. They reportedly try to encourage people to do what they could themselves before offering support.

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Director Onuwa Benjamin Alizor said achieving a rating of 'good' has been "a steep learning curve and an extremely difficult journey for all stakeholders".

He added: "That we achieved this momentous feat under five months and against the backdrop of the CQC's new framework is a testament to our commitment to change and an acknowledgement of the failings identified by the inspection.

"We worked closely with the CQC and Wiltshire Council to respond quickly and decisively to all the concerns raised by the Commission.

"We have put robust and sustained systems in place to ensure that we are never in this position again."

Mr Alizor commended his "magnificent" team for their dedication and resilience while thanking his "unwavering" service users for their patience and believing in the change process.

To read the full CQC report visit cqc.org.uk/location/1-8900320742.