A MAN is worried about losing his job after being left in the dark without broadband for more than one week. 

Some Virgin Media customers in Salisbury have been without access to services since Wednesday, March 8.

The outage started as damaged cables needed replacing but when the crew got on site they detected a gas leak.

This meant the area was too unsafe to carry out the work but customers are unhappy.

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Daniel Gevaux, of Montgomery Gardens, was paying £100 per month for a television, broadband and telephone package with Virgin Media.

The 39-year-old designer told the Journal that he relies on the internet for his remote job.

Communication with Virgin Media has left Daniel with unanswered questions and he claims "not one person seems to care".

He said: "They keep saying it will be fixed but it's just ongoing and no one has any answers."

Daniel is out of pocket after buying a £20 Vodafone data sim card to allow him and his partner to continue working during the downtime since his phone service is too bad.

"I am starting to suffer from anxiety of the fear of losing my job over this. There is no end in sight," he added.

Screenshots from the Virgin Media application show the estimated fix for the issue kept getting pushed back.

Salisbury Journal: Virgin Media screenshots.Virgin Media screenshots. (Image: Daniel Gevaux)

Daniel cancelled his subscription to Virgin Media on Friday, March 10, following the outage.

He said in the two years he has been with Virgin Media his download speed has stayed around 10mbps and has never reached 280mbps which Virgin claims he should be getting.

Daniel cancelled his subscription to Virgin Media on Friday, March 10, following the outage.

He said in the two years he has been with Virgin Media his download speed has stayed around 10mbps and has never reached 280mbps which Virgin claims he should be getting.

A Virgin Media spokesperson has apologised for the disruption and said services will be restored as soon as possible, adding: “We’re aware that a very small number of customers in the Bemerton area are experiencing issues with their services.

"Unfortunately, a gas leak in the area means it is currently unsafe to complete the work we need to.

"We apologise for any disruption this is causing our customers, and we will restore services for those impacted as soon as we can.”