WILTSHIRE Police is expecting to see a “spike” in demand as well as an increase in calls over the summer.

On average, the police force receives more than 107,000 999 calls and 270,000 101 calls each year.

But it admits for some of these calls, 999 was not the right method of making contact, and in some cases the online reporting forms on the website could have been used instead of calling 101.

Assistant Chief Constable Dave Minty said: “Since 2019 we have been continuously developing our website as part of the national Single Online Home programme.

“ I’m really pleased to say that along with lots of advice and guidance there are now over 30 services online including reporting crimes, antisocial behaviour, road traffic incidents, domestic abuse, fraud, corruption and many more.

“In an emergency and when a crime is in progress, we still ask that you call 999, but for non-urgent reports you can use 101 or the reporting tools on the website.

“Online reports work in the same way as a 101 call, coming through to trained Contact Management Operators who deal with the report.

“Remember - In an emergency call 999, for everything else start online.”

 

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